Terms and Condition
Welcome to GONIÉ By accessing or using our website (www.shopgonie.com) and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform. If you do not agree with these terms, you should not use our website or services.
1. General Information
GONIÉ is an online shopping platform providing clothing and lifestyle products to customers across India. Our registered office is located at:
Address: B-128, fisrt floor, sector 2, Noida-201301
Email: contactginie@gmail.com
Phone: +91 8851591306
2. Eligibility
By using GONIÉ, you confirm that you are:
At least 18 years old, or accessing under the supervision of a parent/guardian.
Legally capable of entering into binding contracts under Indian law.
Providing accurate, complete, and updated information wherever required.
3. Products and Services
GONIÉ strives to display products with accurate descriptions, images, and prices. However, we do not guarantee that product details, availability, or pricing will always be error-free.
All products are subject to availability. We reserve the right to limit or cancel orders in case of stock unavailability, errors, or misuse of our services.
4. Pricing & Payment
All prices listed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
We accept payments through secure gateways including debit/credit cards, UPI, wallets, and net banking.
In case of payment failure or fraudulent transactions, GONIÉ holds the right to cancel the order.
5. Shipping & Delivery
We aim to process and ship orders within the estimated timelines mentioned on the website. However, delays may occur due to unforeseen circumstances.
Delivery charges (if applicable) will be mentioned at checkout.
GO.NIÉ is not responsible for delays caused by courier partners, natural calamities, strikes, or events beyond our control.
6. Returns, Refunds & Exchanges
Customers may request a return/exchange within 7 day of receiving the product, provided it is unused, unwashed, and in original packaging with tags.
Certain items such as sale items or customized products are non-returnable.
Refunds will be processed to the original payment method within15-20 working days after quality checks.
7. Intellectual Property Rights
All content on GONIÉ, including logos, images, designs, text, and graphics, are the property of GO.NIÉ and protected by applicable intellectual property laws.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
8. User Responsibilities
When using GONIÉ, you agree not to:
Misuse our website or services for fraudulent or unlawful activities.
Upload or share harmful content such as viruses, malware, or spam.
Violate intellectual property rights or personal rights of others.
9. Limitation of Liability
GONIÉ will not be held liable for indirect, incidental, or consequential damages arising from the use of our website or products.
We do not guarantee uninterrupted, error-free, or secure access to our platform at all times.
10. Privacy & Data Protection
Your personal details such as name, contact number, email, and address are collected only for order fulfillment and service improvement.
We respect your privacy and secure your data as per our Privacy Policy.
11. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
Any disputes arising from the use of GO.NIÉ shall be subject to the exclusive jurisdiction of the courts of Noida, Uttar Pradesh.
12. Contact Us
For any queries, complaints, or assistance, you may reach out to us at:
GONIÉ
Email: gonieonline@gmail.com
Phone: +91 8851591306