Exchange and Return

At GONIÉ, we want you to be completely satisfied with your purchase. Our Exchange & Return Policy outlines the conditions, procedures, and timelines for returning or exchanging products purchased from www.shopgonie.com.

1. Eligibility for Returns and Exchanges

  • Products can be returned or exchanged within 7 days from the date of delivery.
  • Returns are only eligible for damaged and wrong items delivered.
  • To be eligible, items must be unused intact with all the tags, in their original packaging, and in the same condition as when received.
  • Products that are damaged due to misuse, tampering, or improper handling by the customer are not eligible for return or exchange.
  • Some products, such as personalized items or final sale items, will not be eligible for return or exchange. 

2. Return and Exchange Process

  • To initiate a return or exchange, customers must contact our support team via contactgonie@gmail.com or call 8851591306 with your order number and reason for return/exchange.
  • Our team will provide instructions for shipping the product back to us.
  • Returns or exchanges without prior approval may not be accepted.

3. Refunds

  • Once the returned product is received and inspected, a refund will be processed within 15-20 business days.
  • Returns are only eligible for damaged and wrong items delivered.
  • Refunds will be credited back to the original payment method used for the purchase.
  • Shipping charges for returns are borne by the customer, unless the product was defective or incorrect.

4. Exchanges

  • If you wish to exchange a product, we will ship the replacement item once the original item is received and inspected.
  • Exchanges are subject to product availability. If the desired product is unavailable, a refund may be issued instead.
  • Customers may need to pay the difference if the replacement product is of higher value.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery with a clear photo of the product and packaging.
  • GONIÉ will arrange for a replacement or refund at no extra cost to the customer.

6. Non-Returnable Items

  • Items not eligible for return or exchange include:
    • Personalized or custom-made products
    • Final sale or clearance items (if specified)
    • Products damaged due to misuse, accidents, or unauthorized modifications

7. Shipping for Returns and Exchanges

  • Returns or exchanges will be picked up by our logistics partner for your convenience. A return shipping fee of ₹350 will apply, unless the item received is incorrect or defective.

8. Contact Us

If you have any questions or assistance regarding returns or exchanges, please contact us:

GONIÉ

Email: contactgonie@gmail.com

Phone: 8851591306