Shipping Policy

At GONIÉ, we strive to provide a seamless and reliable shipping experience for all our customers. This Shipping Policy outlines the terms and conditions regarding the processing, handling, and delivery of your orders placed on www.shopgonie.com.

1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.

During peak seasons or promotional periods, processing times may be slightly longer. Customers will be notified in case of any delays.

GONIÉ reserves the right to cancel or hold orders in case of payment issues, incorrect information, or stock unavailability.

2. Shipping Methods and Delivery Time
We offer standard and express shipping options. Delivery times depend on the shipping method selected and the delivery location:

Standard Shipping: 10-14 business days

Express Shipping: 7-10 business days

Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather, strikes, or logistical issues.

In case of custom orders, delivery timeline may vary.

3. Shipping Charges
Shipping charges are calculated based on the weight, size, and delivery location of your order.

We offer free shipping in standard delivery and charge rs.500/- in express delivery.

Any applicable taxes, customs duties, or import fees for international orders are the responsibility of the customer.

4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment status.

Customers are responsible for providing accurate shipping addresses to ensure timely delivery. GONIÉ is not liable for lost or delayed shipments due to incorrect addresses.

5. Shipping Restrictions
Currently, we ship to locations within India. International shipping is not available unless specified.

GONIÉ reserves the right to refuse shipping to certain addresses or regions due to logistical constraints or regulatory restrictions.

6. Damaged or Lost Shipments
In the rare event that your order is damaged during shipping or lost in transit, please contact us immediately at contactgonie@gmail.com or call 8851591306.

GONIÉ will work with the shipping carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.

7. Contact Us
If you have any questions regarding our shipping policy or your order status, please contact us:

GONIÉ
Email: contactgonie@gmail.com
Phone: 8851591306